About this role

Provide prescriptive recommendations, best practices, and technical advice for improving adoption
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
Become an expert in Marketing Cloud and related products
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Show continued professional growth and development

4+ yrs relevant experience (Marketing Cloud Account Engagement)
Certifications: Salesforce Administrator and Salesforce Certified Marketing Cloud Account Engagement Specialist
Proven ability to quickly learn new technologies
Consultative and customer-focused approach and engagement style
Ability to navigate, escalate, and lead efforts on complex customer requests
Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
Degree or equivalent relevant experience required

Senior Success Guide – Marketing Cloud

Key skills