Software Asset Management – ServiceNow Platform Administrator

Role Overview

• Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow.
• Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL).
• Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule.
• Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools.
• Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality.
• Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies.
• Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows.
• Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses.
• Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera.
• Develop dashboards and reporting for data completeness, reconciliation results, and compliance status.
• Partner with Data Management to resolve anomalies and maintain trusted software asset data models.
• Support analytics and executive reporting requests from Finance, GSS, and Technology leadership.
• Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards.
• Conduct peer reviews and KT sessions for technical and operational teams.
• Ensure documentation accuracy for all platform configurations, integrations, and automated processes.

Requirements

• Doctorate degree OR Master’s degree and 2 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
• OR Bachelor’s degree and 4 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
• OR Associate’s degree and 8 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
• OR High school diploma / GED and 10 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
• Hands-on experience in ServiceNow SAM Pro configuration, normalization, and reconciliation workflows.
• Strong understanding of software discovery tools (SCCM, Tanium, Nexthink, Flexera) and data integration design.
• Knowledge of software licensing concepts and audit risk mitigation practices.
• Master’s degree in Information Systems or related discipline.
• ServiceNow Certified System Administrator (CSA) and SAM Pro Implementation Specialist certifications.
• Experience managing ServiceNow upgrades and patching in a regulated enterprise environment.
• Strong analytical and automation skills (Flow Designer, APIs, scripting).
• Familiarity with Agile methodologies and working in a Product Team Model (two-week sprint cadence).
• Excellent communication and stakeholder management skills, especially across architecture, operations, and finance.

Tech Stack

• ServiceNow

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• group medical, dental and vision coverage
• life and disability insurance
• flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.