Set up trucking accounts for new clients.
Maintain accurate records of client information in CRM and tracking sheets.
Ensure all documentation and account details are properly organized.
Dispatch LTL (Less-than-Truckload) and TL (Truckload) shipments for pickup.
Coordinate directly with carriers to confirm pickup and delivery schedules.
Monitor shipment status and proactively communicate updates to clients.
Track shipments daily and provide status updates.
Coordinate with brokers for customs clearance when required.
Review rebills and resolves disputes related to GTZ shipments.
Prepare and send freight quotes to customers.
Respond to customer inquiries regarding rates, transit times, and shipment updates.

3+ years' experience in logistics, freight brokerage, trucking operations, or dispatch support.
Strong understanding of LTL and TL shipment processes.
Experience coordinating with carriers and customs brokers.
Familiarity with freight billing, rebills, and dispute resolution.
Strong organizational and multitasking skills.
Excellent written and verbal English communication skills.
Neutral or near-native English accent.
Ability to work evening shifts reliably.
Detail-oriented with strong problem-solving skills.

Logistics & Trucking Operations Virtual Assistant

Key skills