Be a primary owner of the support queue handling incoming tickets and escalations
Deliver clear, empathetic communication for smooth customer experience
Triage, prioritize, and resolve issues across billing, payments, and integrations
Diagnose root cause on integration sync failures across partners
Work with engineering to build tooling that reduces recurring integration issues
Assist with onboarding and implementation of support platform
Create documentation and knowledge base for customer self-serve support

2–5 years of experience supporting technical B2B SaaS products, with direct exposure to integrations, APIs, or data sync troubleshooting
Comfort working at the integration and data layer (full engineering experience not required)
Experience with support platforms (Zendesk or similar) and a track record of improving support operations
Strong written and verbal communication skills
Willing to roll up your sleeves and operate with a high degree of autonomy
Familiarity with payments infrastructure and financial/accounting terminology a plus
Based in Atlanta with periodic travel to Santa Barbara

Competitive salary, equity, and healthcare benefits
Meeting-light culture
Work with an A+ smart and passionate team
Flexible vacation/time-off policy
Opportunity to make your mark at an accelerating company with great product-market fit

Technical Support Specialist

Key skills