Publish and operationalize internal and external communications, including advisories, changelogs, and blog posts, ensuring they are flawless.
Act as the final gatekeeper for communication quality, performing exhaustive QA on HTML, links, and personalization within Workshop and SendGrid.
Own the communications calendar to ensure timely delivery and balanced scheduling across all programs.
Maintain governance frameworks, templates, and measurement standards to keep communications consistent and scalable.
Analyze customer feedback by communication type, flag trends, and recommend improvements by interpreting information and exercising judgment.
Manage and optimize the GTM Comms Airtable, including datasets, interfaces, and pulse reports that surface meaningful performance insights.
Utilize Google Sheets to reorganize, clean, and personalize complex datasets for high-precision audience targeting.
Integrate AI and prompting into workflows to streamline content operations and improve team efficiency.
Provide cross-functional support to Corporate Communications teams for Airtable and tooling design.
Deploy HTML-based campaigns in Workshop and SendGrid, ensuring all templates are scalable and accurately formatted.
Track and report on comms performance metrics (open rates, CTRs, deliverability) to surface insights for continuous improvement.
Build and maintain automations that streamline workflows and improve team efficiency.

5+ years of experience in communications operations, program management, or a related field (bonus if in SaaS/tech).
Strong organizational skills with the ability to manage multiple projects and deadlines independently.
Strong proficiency with Airtable, including base design, interfaces, dashboards, and reporting.
Obsessive attention to detail; serving as the final line of defense for accuracy in all outgoing communications.
Experience setting up and deploying HTML-based campaigns in Twilio SendGrid (or similar ESPs).
Analytical thinker with experience interpreting performance data and feedback to inform continuous improvement.
Skilled in Google Docs, Sheets, and Slides for documentation, reporting, and presentations.
Excellent communication skills, with the ability to articulate complex operational processes to cross-functional peers.
Growth mindset with openness to feedback and eagerness to continuously refine skills and processes.
Ability to follow and enforce governance frameworks, templates, and approval processes for communications.
Familiarity with AI tools and the ability to use prompting to enhance operational output.

GTM Communications Operations Manager

Key skills