Senior Manager, AIC Operations

Role Overview

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
• Oversees the patient registration team for multiple AICs
• Leads team responsible for patient scheduling and patient/customer outreach for key information
• Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
• Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
• Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care
• Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data
• Monitors adherence to Policies and Procedures, auditing, as necessary
• Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline
• Builds employee morale, motivation and loyalty and fosters a team-like environment

Requirements

• Bachelor’s degree and/or High School Diploma
• at least 3 years of experience in health care services/operations
• Experience in diagnosing, isolating, and resolving complex issues
• Recommending and implementing strategies to resolve problems
• Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs