Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
Collaborate with internal Engineering teams on customization requests and technical optimizations.
Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
Participate in customer calls and technical discussions with clients and their vendors.
Contribute to ongoing process and systems improvements within the Solutions Engineering team.
Share best practices and learnings to support team growth and project success.

4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
Strong technical foundation, including proficiency in SQL.
Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
Experience working cross-functionally with Product, Engineering, and client stakeholders.
Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
B.S. in a technical field or equivalent experience.

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Lead Solutions Engineer

Key skills