Support both strategic and operational process improvement initiatives
Focus on optimising workflows across the loan application lifecycle, including complaints and collections management, customer service, and sales enablement
Work closely with internal stakeholders to help design efficient, scalable processes that improve customer and partner experiences
Assist in identifying and designing enhancements to existing workflows across the customer journey
Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement
Contribute to the development and implementation of new processes that align with Plenti’s growth objectives
Support strategic initiatives focused on improving operational efficiency and customer experience
Work alongside operational, product, sales, and technology managers to gather requirements and insights
Participate in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility
Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption
Monitor process performance and collect stakeholder feedback to support ongoing improvements
Collaborate with product and engineering teams to integrate operational needs into new product developments
Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows
Requirements
2+ years’ experience in operations, business analysis, or related roles within data-driven environments
Familiarity with CRM systems such as Zoho, Salesforce, and HubSpot
Experience using low-code / no-code automation tools
Proven analytical skills, with the ability to translate data insights into actionable recommendations
Demonstrated experience documenting and improving processes, with a strong focus on scalability and efficiency
Strong written and verbal communication skills, enabling effective collaboration with cross-functional teams
Coding experience in Deluge or JavaScript is advantageous, but not required
Benefits
flexible working
volunteer and study leave to develop your skills
monthly social events
office snacks
company Townhalls and D&I initiatives and events to help you connect with your colleagues