Act as a direct contact for Smart Paws’ and Trupanion customers and cooperation partners
Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs.
Effectively communicate our product and its benefits, with the goal of closing sales and activating Trupanion policies
Handle sensitive situations with empathy and care, exemplifying Trupanion DNA
Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.
Make genuine connections and adapt communication style to best serve any member that contacts us
Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environment
Efficiently manage time to provide legendary member service in a high-volume contact center
Utilize multiple systems to support our members and Veterinarians
Actively contribute to the continuous improvement of processes and support new services.

Sales and Customer Care Specialist

Key skills