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Sales and Customer Care Specialist at Trupanion | JobVerse
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Sales and Customer Care Specialist
Trupanion
Remote
Website
LinkedIn
Sales and Customer Care Specialist
Germany
Full Time
5 days ago
H1B Sponsor
Apply Now
Key skills
Communication
Sales
About this role
Role Overview
Act as a direct contact for Smart Paws’ and Trupanion customers and cooperation partners
Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs.
Effectively communicate our product and its benefits, with the goal of closing sales and activating Trupanion policies
Handle sensitive situations with empathy and care, exemplifying Trupanion DNA
Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.
Make genuine connections and adapt communication style to best serve any member that contacts us
Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environment
Efficiently manage time to provide legendary member service in a high-volume contact center
Utilize multiple systems to support our members and Veterinarians
Actively contribute to the continuous improvement of processes and support new services.
Requirements
Fluency in English, German and French; Flemish is a plus!
2+ years’ experience in a member-facing role
Swiss Non-Life insurance mediary license, preferred
Proven experience in phone sales
Experience using and learning complex computer systems
Work from home experience is a plus!
Benefits
25 holiday leave days.
Five-week sabbatical after five years of employment
Medical Insurance for a cat or dog
Medical Conierge (Summus)
Lifestyle Spending Account (LSA)
Family Planning (Carrot)
Employee Assistance Program
Open, casual, pet-friendly, and fun office environment
Apply Now
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