Execute and enforce the configuration management process, including maintaining and updating the Configuration Management Database (CMDB)
Ensure a smooth change management process, including monitoring, supporting, and facilitating approvals through the Change Advisory Board (CAB), and promoting continuous improvements
Develop and implement a roadmap for holistic and agile configuration and change management in line with ITIL best practices
Serve as the primary point of contact for internal and external stakeholders on all operational matters
Maintain, improve, and implement processes within the ITSM solution, and generate reports
Conduct training and provide operational support for colleagues and external partners, including creating user manuals and work instructions
Participate in cross-functional projects as the operational expert for configuration and change management and represent process-related topics

Completed university degree with a focus on IT or completed training as an IT specialist (Fachinformatiker) or equivalent
Professional experience in IT service management (particularly configuration and change management)
Experience with ITSM tools in the areas of configuration, change management, reporting, and IT service management
Solid understanding of ITIL v3 or ITIL v4
Familiarity with IT governance, compliance, and audit requirements
Business-fluent German and English

Attractive pay according to the applicable collective agreement, including various special payments
30 days of vacation entitlement plus company-regulated special leave days
Flexible working hours
Option for remote/mobile working
Sabbatical leave
Contributions to (company) pension schemes
Company laptop
Individual onboarding and training
Professional development opportunities and coaching
Personal leisure and continuing education programs
Company sports and preventive courses
Health center and gym
Company-affiliated daycare and parent-child rooms
Family services with a 24/7 emergency hotline
Subsidized company cafeteria
Good transport connections & parking
Attractive insurance benefits through our company-affiliated broker (Mapra Assekuranzkontor GmbH)

IT Process Manager, Configuration & Change Management

Key skills