About this role

Collaborate with the Quvia Support team to manage and resolve escalations
Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships

Solid understanding of networking and VSAT technologies
Proven experience in selling, delivering, or supporting software solutions within a maritime environment
Ability to participate in early-stage technical discussions around solution design and implementation
Prior experience working in an operational role within a satellite communications service provider environment

Technical Account Director

Key skills