Making telephone calls to donors and supporters as part of campaigns, e.g. informational campaigns about legacy donations, donor acquisition or donation increases
No cold calling – we only call people who already know and/or support us
Providing targeted information about the work of Save the Children
Recording conversation
and donation-related data digitally
Participating in regular workshops to optimize telefundraising
Working in our Berlin office

Ideally experience working in a call center, telephone customer service, or in retail, hotel or catering
Strong service orientation and warm, empathetic, and persuasive telephone communication
Very good verbal communication skills
Very good German language skills, spoken and written (C1); basic English skills desirable (B2)
Knowledge of basic Microsoft applications (Teams, PowerPoint, Excel)
Experience with databases and a solid technical understanding are an advantage
Motivation and alignment with our goals and values; interest in working for a humanitarian organization
Willingness to help, enjoyment of teamwork, punctuality and reliability
Independent working style, a high level of personal responsibility and the ability to maintain an overview

30 days of annual leave plus 1 day special leave per year
Full continued pay in case of a child's illness
An international working environment and a values-based organizational culture
Choice of an additional benefit: Edenred voucher card, supplementary company health insurance, Urban Sports Club membership or subsidy for the Deutschlandticket
20% contribution to the occupational pension scheme
Occupational health management
Family room as well as quiet and prayer room in the office

Telemarketing Staff, m/f/d

Key skills