Customer Success & Performance Manager

Role Overview

• Planning, management and optimization of advertising clients' digital marketing campaigns
• Developing strategies for the continuous improvement of campaign performance
• Coordination of cross-channel activities (e.g., display, native ads, social media, newsletters, sponsored content)
• Ongoing monitoring and analysis of campaigns using relevant KPIs
• Creation of dashboards, analyses and reports, and providing actionable recommendations for optimization
• Point of contact for clients and sales teams regarding sales service and support
• Preparation of competitive or opportunity analyses, client presentations, and support for events.

Requirements

• Degree or vocational training in business administration and/or media/communications management with a focus on marketing — ideally digital & performance marketing
• Several years of experience in performance marketing — ideally in B2B marketing, media, publishers/marketing companies or agencies
• Excellent knowledge in managing digital campaigns, including social media, as well as conversion optimization, tracking, KPI analysis and reporting
• Strong numerical aptitude and good analytical skills
• Confident use of analytics and reporting tools (e.g., Google Analytics, Excel, or BI tools such as Power BI, Tableau, etc.)
• Hands-on mentality, high commitment, openness to new approaches, and strong customer orientation.

Benefits

• Good transport connections (Düsseldorf Airport) including a discounted public transport ticket
• Discounted shopping at Düsseldorf Airport
• Access to the crew shop
• Discounts with selected partners
• Corporate benefits such as the opportunity to participate in fitness classes, health check-ups, massages, etc.