Lead technical design and implementation across ServiceNow modules.
Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
Develop and maintain detailed build documentation aligned to delivery standards.
Configure and customise ServiceNow solutions in line with best practices.
Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
Provide architectural guidance on integrations and cross-platform solutions.
Collaborate with functional consultants, developers, and client stakeholders.
Ensure governance, scalability, and maintainability of delivered solutions.

Strong hands-on experience implementing ServiceNow solutions (5+ years preferred)
Proven experience with: HRSD (Human Resources Service Delivery) SPM (Strategic Portfolio Management)
Experience designing and delivering integrations: Integration experience with SAP SuccessFactors (highly desirable)
Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
Strong understanding of ServiceNow platform architecture and best practices.
Experience leading workshops and engaging senior business stakeholders.
Ability to translate business requirements into scalable technical solutions.
Excellent documentation skills (design and build artefacts).
Certifications (Mandatory / Highly Desirable)
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – HRSD (preferred)
CIS – SPM (preferred)
Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded

Senior Technical Consultant – ServiceNow

Key skills