Drive operational excellence across Intrepid’s U.S. business
Ensure safe, compliant, and efficient delivery of operations
Oversee core operational functions, including permitting, guide training, safety and emergency response, and gear and asset management
Lead cross-functional projects that strengthen operational integration and elevate service quality
Develop and maintain operational reporting, analyze data to guide decision-making

Experience with operational reporting, data analysis, and interpreting performance metrics
Demonstrated ability to lead cross-functional projects from planning through implementation
Experience developing, maintaining, or improving Standard Operating Procedures (SOPs)
Ability to perform process mapping and identify operational inefficiencies
High proficiency in Excel and comfort with data tools or dashboards
Proven ability to collaborate across departments and brands within a matrixed organization
In-depth knowledge of product, itineraries, destinations, and the adventure travel industry
Meet company and DOT driving requirements and maintain a valid driver’s license; must be at least 21 years of age and able to pass a criminal background and MVR check

Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Operations Manager – Systems

About this role