Effectively train, coach, and develop staff to enable them to perform their jobs and achieve individual and professional goals
Oversee a caseload of complex latent bodily injury claims, ensuring accurate and timely coverage review, investigation, evaluation, and settlement by the team
Drive the development and implementation of innovative disposition strategies and consistently strive for settlement results in a timely manner
Effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals
Evaluate and communicate current industry reporting, jurisdictional updates and marketplace trends for key changes which may impact the business segment
Monitor financial results, trending and variances from target including identifying and implementing appropriate adjustments
Partner with the Property and Casualty Coverage Unit (Law Department,) Operations, Reinsurance, Underwriting, Products, Agents, Brokers, in-house and outside Counsel, Experts, outside Contractors and Leadership
Ensure exceptional customer service and quality claim handling
Build a high performing team with diverse characteristics, where individual differences are valued

Bachelor’s degree preferred, advanced degree a plus
Minimum of 5 years of general liability claim experience within a property/casualty claim organization
Experience with latent/long-tail asbestos and/or sexual molestation claims and an understanding of complex coverage issues
Superior negotiation and resolution skills
Excellent communication, presentation, and interpersonal skills
Prior management (direct leadership, peer mentorship or project oversight) experience is required
Ability to make coverage and liability assessments/recommendations in consideration of applicable laws
Ability to successfully prioritize workload while meeting targeted deadlines in a fast-paced environment
Demonstrated ability to provide coaching and strategic direction to adjusters and provide trustworthy strategic recommendations to management
A proven ability to collaborate with peers to identify opportunities and develop solutions to drive continuous improvement
Solid technical acumen and proficiency with MS Office (Outlook, Word, PowerPoint, & Excel), MS CoPilot, with a proven record of quickly mastering other technological applications and systems.

Manager, Claims – CCU Latent Bodily Injury

Key skills