General Manager

Role Overview

• Oversee day-to-day operations of the car wash, ensuring smooth and efficient service
• Lead a clean, safe, fun, and welcoming environment for customers and staff
• Monitor and manage equipment maintenance and inventory levels to ensure continuous operation
• Implement standard operating procedures (SOPs) to maximize efficiency and service quality
• Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business
• Keep up to date on business objectives (Both Opportunities and Successes)
• Lead and implement change
• Develop and execute strategies to increase membership sales and customer retention
• Train and motivate staff to promote and sell memberships effectively
• Ensures their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups
• Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly
• Foster a positive and collaborative work culture
• Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service
• Understand that the more prepared their team is the higher their productivity will be
• Communicate effectively daily to their team to keep them in the know
• Develop and help their team grow into other positions within the company
• Manage employee scheduling, payroll, 1:1s, and performance evaluations
• Ensure a consistently high level of customer satisfaction
• Handle customer inquiries, complaints, and feedback promptly and professionally
• Develop and maintain relationships with customers to enhance loyalty and repeat business
• Manage the locations budget, including revenue, expenses, and profit margins
• Track key performance indicators (KPIs) and adjust strategies to meet business objectives
• Prepare and present regular performance reports to management
• Contribute to team success by completing related tasks as needed
• Perform other duties as assigned

Requirements

• 1.5
• 2 years of management experience required
• Car wash, retail or hospitality experience preferred
• High school diploma or GED
• Experience leading and developing a team in a high sales environment
• Strong background in sales and customer service, with a focus on membership-based models preferred
• Excellent communication, problem-solving, and organizational skills
• Must be at least 18 years old
• Hands-on, results-driven mindset with a commitment to excellence
• Ability to successfully pass a pre-employment, post-offer criminal background check
• Ability to transfer to other locations within the designated district

Benefits

• Excellent Medical / Dental / Vision for full-time employees after waiting period
• STD, LTD and Life Insurance Options
• 401(k) eligibility after 2 months of service
• Free unlimited car washes
• Tuition reimbursement (full-time employees)
• Employee Referral Program