Conduct detailed change impact assessments and manage associated people risks
Plan and lead fit‑for‑purpose change approaches to maximise adoption and value
Identify, engage, and manage internal and external stakeholders
Drive transition and adoption through communications, training, coaching, and metrics
Design and track business readiness and change adoption measures
Develop core change artefacts, including impact assessments, plans, and communications
Create engaging change collateral (presentations, training, and reference materials)
Define and track change success measures and adoption outcomes
Collaborate across the wider Change, Performance & Marketing team to share knowledge and improve outcomes

Experience delivering end‑to‑end organisational change management within complex environments
Proven capability in conducting change impact assessments whilst considering people‑related risks
Demonstrated experience developing and executing fit‑for‑purpose change strategies and plans
Experience leading stakeholder engagement across senior leaders, delivery teams, and impacted groups
Strong communication skills with experience creating and delivering clear, compelling change messaging
A leadership background with the ability to lead and coach others in change delivery (desirable)
Understanding and experience working within Home Lending (desirable)
Understanding and experience delivering end‑to‑end organisational change management in assisted channels (desirable)
Banking and/or financial services experience (desirable)

Flexible Working Options : Hybrid work and a supportive team that understands work / life balance
Additional Leave : Purchased annual leave, parental leave and up to 5 days of “Life Leave” each year
Financial Wellbeing : Competitive salary, superannuation, performance bonus incentives, and exclusive employee banking benefits
Health & Lifestyle : Fitness Passport, Health Hub and mental health support
Development & Recognition : Career development programmes and recognition rewards
Community Engagement : Paid volunteering leave and opportunities for community secondments

Change and Delivery Manager

Key skills