About this role
Role Overview
- Monitor and troubleshoot international roaming services to maintain seamless functionality.
- Apply in-depth technical knowledge of core network parameters and optimisation across 2G, 3G, 4G, and VoLTE.
- Manage proactive and reactive incidents within agreed SLAs to ensure an excellent customer experience.
- Identify and support automation opportunities by analysing existing processes to reduce manual efforts and enhance service outcomes.
- Utilise strong analytical skills to investigate and resolve network KPI degradations and customer concerns.
Requirements
- An engineering graduate with 2–4 years of experience in roaming technologies.
- Skilled in core network protocols and technologies, including SS7, SMS/SMPP, and LTE.
- Experienced in troubleshooting core platforms such as STP and DRA/DEA.
- Equipped with a strong understanding of how roaming platforms interwork with traditional core networks.
- An effective communicator with excellent spoken and written English skills.
- Analytical, detail-oriented, and capable of resolving complex technical challenges.
Benefits
- Opportunity to work on cutting-edge international roaming and signalling technologies.
- Exposure to multi-country operations and advanced telco infrastructure.
- A collaborative environment that encourages innovation, process improvement, and automation.
- A platform to grow your expertise in core networks, roaming services, and incident management.