Director, Operations

Role Overview

• responsible for overall operations management for all assigned locations/offices
• establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
• establishes business plan with goals and objectives for the partnership and locations/offices
• monitors management reports relating to the partner/office performance
• assists with the coordination of sales and client service efforts

Requirements

• Bachelor's degree from an accredited college or university preferred
• CPCU, ARM, AIM, and/or AIC certifications preferred
• ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience
• strong technical claims knowledge
• excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• analytical and interpretive skills
• strong organizational skills
• excellent interpersonal skills
• excellent negotiation skills

Benefits

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits