Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues.
Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for our customers.
Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues with varied technical context.
Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances.
Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution.

Ability to support varied customers across Europe and the US
Strong understanding of the modern Software Development Life Cycle (SDLC): an ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
Kubernetes and deployment expertise: significant experience using Kubernetes in production, an understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, and writing shell scripts.
Analytical problem-solving skills: an ability to investigate and understand different customer environments, ask the right questions and troubleshoot effectively.
Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication and patience.

25 days of PTO (employees are strongly encouraged to use all of it!)
10 public holidays
Health, Dental & Vision insurance (80% coverage), for individuals and their families
Short term & long term disability insurance (100% paid)
Travel policy including to our annual off-sites ('23 was South of France!)
Up to $300 towards your home office set-up
Monthly remote work stipend $70
Complimentary access to Talk Space
Referral bonus of $4000 for any new Guardians we might hire thanks to you
Pre-tax commuter plan access
401(k) with Empower
Opportunities for career development in the long term

Solutions Engineer

Key skills