Administrator – Keyholding, 12mth FTC, Maternity Cover

Role Overview

• Handle general enquiries and deliver excellent customer service by phone, email, and in person.
• Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.
• Support with invoice and accounting queries, ensuring accurate communication between teams.
• Schedule bookings for operational teams and ensure all relevant details are shared promptly.
• Liaise with Shift Managers, Key Guards(motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.
• Manage inbound client leads, securing sales and following up to maintain strong client relationships.
• Perform general administrative duties, including: Updating customer accounts Setting up and closing accounts Booking surveys Archiving documentation.
• Assist customers visiting Head Office with Keyholding-related queries.
• Handle customer keys securely in line with regulatory and company procedures.
• Support the wider team with ad hoc administrative tasks as required.

Requirements

• Strong attention to detail, accuracy, and confidentiality.
• Excellent communication skills — both written and verbal.
• A professional, courteous, and dependable approach to work.
• Strong organisational and time management abilities.
• Confidence in decision-making and problem-solving.
• Ability to work both independently and collaboratively as part of a team.
• Flexibility, honesty, and a proactive attitude.
• Proficiency with Microsoft Office and general computer systems.

Benefits

• 33 days Annual Leave (includes bank holidays) (FTE
• pro rated if less than 12mths)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (each up to the value of £2k)
• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card
• a workplace benefit to access exclusive offers and discounts on your everyday spend
• Personal Accident Insurance Scheme
• Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
• An employee assistance program (EAP)
• a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.