Handle general enquiries and deliver excellent customer service by phone, email, and in person.
Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.
Support with invoice and accounting queries, ensuring accurate communication between teams.
Schedule bookings for operational teams and ensure all relevant details are shared promptly.
Liaise with Shift Managers, Key Guards(motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.
Manage inbound client leads, securing sales and following up to maintain strong client relationships.
Perform general administrative duties, including: Updating customer accounts Setting up and closing accounts Booking surveys Archiving documentation.
Assist customers visiting Head Office with Keyholding-related queries.
Handle customer keys securely in line with regulatory and company procedures.
Support the wider team with ad hoc administrative tasks as required.
Requirements
Strong attention to detail, accuracy, and confidentiality.
Excellent communication skills — both written and verbal.
A professional, courteous, and dependable approach to work.
Strong organisational and time management abilities.
Confidence in decision-making and problem-solving.
Ability to work both independently and collaboratively as part of a team.
Flexibility, honesty, and a proactive attitude.
Proficiency with Microsoft Office and general computer systems.
Benefits
33 days Annual Leave (includes bank holidays) (FTE
pro rated if less than 12mths)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card
a workplace benefit to access exclusive offers and discounts on your everyday spend
Personal Accident Insurance Scheme
Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
An employee assistance program (EAP)
a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.