Translates enterprise-wide and functional people strategies into clear, actionable plans that drive business priorities, goals, and timelines.
Effectively supports key organizational changes and initiatives to maximize operational performance.
Offer thought leadership on people and organizational model, leveraging HR programs, tools, and matrixed partnerships to drive business outcomes.
Champion change management efforts and enables adoption of organizational, workforce, and operating model changes.
Strengthen employee engagement by using data informed results and continuous listening insights to implement targeted strategies that support a positive, high-performance culture.
Leverage business data and HR metrics to identify trends, risks, and opportunities; partner with leaders to design and implement solutions that improve ways of working across supported teams.
Drive talent management and succession planning, partnering with Talent Acquisition and Learning & Development to build a ready-now pipeline for key store and field roles.
Implement retention strategies that promote organizational stability and reduce turnover in a high-volume retail environment.
Collaborate with HR centers of excellence – including Talent Management, Employee Relations, Talent Acquisition and Total Rewards – to deliver integrated, effective people solutions.
Support field leaders across multiple regions as we continue to evolve our Gap Factory outlet business and elevate the employee experience.

Experience as an HR Business Partner or HR Manager in multi-unit, advising leaders on organizational design, workforce planning, employee relations, and talent strategy
Strength in core HR disciplines, including employee relations, compensation, benefits, talent management, and talent acquisition
Proven ability to lead or support change management and cultural transformation in fast-paced environments
Strong capability in talent management, including performance management, succession planning, and building future ready pipelines
Demonstrated skill in analyzing HR metrics, engagement insights, and organizational trends to identify risks and actionable opportunities
Strong relationship-building, communication, and influencing skills, grounded in integrity, authenticity, and sound judgment
Ability to assess situations, solve problems, and recommend effective talent solutions that support business outcomes
A results-driven mindset with the ability to thrive in a fast-moving retail environment while balancing strategic thinking with hands-on execution

HR Manager

Key skills