Audit & Diagnosis (Investigation): Explore post-purchase customer journeys across our different Business Units (France, Italy, Spain, etc.).
Analysis & Business Impact (Data-Driven): Monitor and correlate performance indicators (NPS, contact rate, logistical costs).
Experience Design (Co-creation): Collaborate with Supply Chain and CX teams to redesign customer journeys (e.g., delivery, after-sales service, installation).
Coordination & Knowledge Sharing: Unite our international stakeholders (France, Italy, Spain, etc.) around our improvement projects.

You are enrolled in Master 1 or 2 (Business School, Engineering School, or University) and are looking for a work-study placement where your initiative will be genuinely heard.
Project Management & Team Spirit: You are organized and enjoy bringing people together.
Autonomy and Proactivity: When faced with a challenge, you gather initial data independently and proactively propose solutions to guide the team.
Data Culture: You are comfortable with numbers. You are proficient with office tools (Excel / Google Sheets) and know how to use data to substantiate analyses or produce business estimates.
Storytelling & Ecosystem Awareness: You can simplify complex data to make it impactful.
International Dimension: You have excellent interpersonal skills and a good command of English (minimum B2 required) to communicate smoothly with our Business Units (Italy, Spain, etc.).

Meaningful assignments with support throughout your internship/work-study from a subject-matter expert in your learning scope: in short, join a learning organization!
A Stud'ADEO community led by students and the Campus team.
Dedicated support for your employability after your work-study/internship.
13th month salary, profit-sharing bonus and other benefits, works council perks, meal vouchers (restaurant tickets), etc.
An innovative workplace that inspires creativity and fosters collaboration: Terradeo!

Customer Experience Project Manager (Work-Study)

Key skills