Lead deployments: run kick-offs with educational institutions, define training roadmaps, and ensure that user access is properly configured.
Implement training initiatives: webinars, hands-on onboarding sessions, and e-learning journeys.
Proactive activation: identify dormant accounts and trigger action plans to engage the first students.
Lead strategic meetings with program/course leaders to align the product with their pedagogical objectives.
Segment the portfolio to adapt the approach (1-to-1 vs. 1-to-many).
Implement and monitor satisfaction metrics: NPS, qualitative feedback, and Health Score.
Identify “champions” to create success stories and involve them in academic events.
Collect education-specific needs and coordinate content creation with the Customer Education team.
Detect and qualify opportunities and hand them off to internal stakeholders.

English language skills (level will be assessed and valued according to the department you apply to).
Enjoy working in a constantly changing environment.
Make collaboration a priority within your team and with other stakeholders.
Maintain sufficient perspective to prioritize high business-impact actions in daily work.
Proven experience in Customer Success or Account Management, ideally in EdTech or with a complex SaaS product.
Pedagogy & empathy: a strong affinity for the education sector.
Project management & scaling: ability to balance a personalized approach with automated processes.
Tools: proficiency in Salesforce is a strong plus.
Soft skills: autonomy, excellent interpersonal skills, and the tenacity to follow up with busy teachers.

A top-tier health insurance plan (Alan Blue and Alan Mind).
Meal vouchers (Swile card).
Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
Opportunity to improve your English via Busuu.
A monthly allowance for all our Pennylaners to support remote work from home or in coworking spaces.
Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
A BSPCE allocation (stock option package).
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.
A Mac.
Numerous team sports and company events such as Tech Days and an annual company retreat.

Customer Success Manager – SaaS

Key skills