Collaborate closely with stakeholders to elicit, document, and communicate clear business and user requirements.
Lead teams in shaping technical approaches aligned to organizational goals.
Translate specifications into vendor requirements and coordinate delivery.
Develop test plans, support user testing, and resolve issues.
Manage installation of patches, releases, and enhancements across environments.
Advise business units to uncover opportunities and align technology.
Partner with units to document and prioritize objectives .
Identify people, process, and system impacts.
Assist technical teams with complex production support.
Maintain manuals, procedures, and operational documentation.
Maintain application lifecycle roadmaps and disaster recovery plans.
Support and guide less experienced analysts.

Bachelor’s degree in a technical/related discipline required , or equivalent work or education related experience.
Minimum of 8 years of experience working with business software applications.
Experience working as a Systems Administrator , Business Analyst or similar for Encompass LOS , preferably with both Encompass Smart Client and Encompass Web platforms.
Must hold a current Encompass Administrator Certification.
Strong understanding of various project methodologies, including waterfall , agile, and Kanban, preferably through Azure DevOps (ADO) .
Knowledge of SQL and/or various relational database concepts and languages.
Excellent troubleshooting skills to identify problems from a functional perspective, specifically when supporting end-user testing and training.
Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.

Senior Business Analyst – Encompass Mortgage LOS

Key skills