Business Analyst

CoAdvantage is a human resource solutions provider for small and mid-sized businesses. The Business Analyst HRIS is responsible for improving internal and customer-facing processes, analyzing business needs, and translating them into functional requirements to support PEO solutions.

Responsibilities:

• Responsible for gathering business requirements and writing application specifications for requests from internal departments and external clients
• Write requirements in an Agile format (i.e., user stories, use cases, acceptance criteria)
• Use deductive problem-solving skills to investigate and solve a broad range of puzzles each day
• Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes. Document / outline change recommendations
• Extract data from relational databases
• Extrapolate data inconsistences into system setup or operational process issues
• Provide recommendations on changes in system setup or operational processes based on data
• Work under pressure to assess operational issues in a quick timeframe
• Conduct root cause analysis
• Determine unit and cycle times to identify bottlenecks and other opportunities for process improvement
• Lead functional area / business groups in their process improvement initiatives
• Anticipate and develop strategies for change management
• Recommend changes in controls by identifying problems in data and / or current processes
• Conduct User Acceptance Testing
• Document issues in a manner to expedite bug fixes / code changes
• Assist with new releases, hot fixes, QA and demos
• Train internal service team on new and existing functionality
• Trouble shoot client specific or system wide issues
• Engage customers and end users to understand operational challenges
• Engage customers to develop custom modifications / reports
• Work with Operations Teams to improve quality and productivity
• Work on HRIS platform conversions Conduct root cause analysis

Requirements:

• 2+ years of functional experience in at least one of the following: Payroll, Benefits, Paid Time Off, Time and Labor, Human Resources, Business Intelligence in Support of HR needs. Experience across multiple areas highly preferred
• 1+ years of business analyst experience: translating business needs into functional requirements and process change to improve quality, productivity, competitive advantage, client retention and sales outcomes
• Familiarity with Agile methodology
• Some experience writing SQL or using tools to conduct data extra / analysis from RDMBS
• Proficiency with the following tools / applications: Microsoft Office products, including Excel and Access, SQL, RDBMS query tools / utilities
• Passion for process improvement, innovation and problem solving
• Ability to interact effectively with both non-technical and highly technical users
• Exceptional verbal and written communication skills
• High attention to detail
• Ability to prioritize and balance multiple tasks
• Undergraduate degree in Computer Sciences required or 2-5 years of relevant experience