Partner with client-specific locations to provide updates and support on services planned and rendered.
Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
Manage the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client.
Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd party work order management systems.
Serve as the liaison between the client and Independent Service Provider (ISP).
Manage customer concerns as they arise in a timely and professional manner.
Accurately manage and update ISP and client activities in JANIT.
Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

High school diploma or GED.
At least one year of proven customer service experience in any industry. (Preferred)
Adaptable and able to work in a fast-paced environment.
Strong attention to detail.
Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
Excellent time management skills.
Clear and effective communicator.
Ability to multi-task.
Self-motivated with a go-getter attitude.
Meet or exceeds deadlines.

Client Success Agent

Key skills