Key skills
GoCommunicationSales
About this role
Role Overview
- Communicating with customers via: Phone, Email, Cases, Chat
- Assisting customers with: Basic product installation, Product access and activation, Phone orders, Product and course registration
- Supporting internal teams by: Assisting Sales with customer inquiries, Handling calls from Sales related to order placement, Processing orders received from customers and Sales within our business system
Requirements
- A minimum of a two-year degree or a high-school diploma and equivalent experience
- Two to four years of experience in a customer service environment
- Exceptional organizational and time-management skills
- Computer literacy and a willingness to acquire additional skills as deemed necessary
- Enjoys working with people and solving problems
- Willingness to go the extra mile to assist customers
- Experience with database systems is preferred
- Proficiency in English with excellent written and verbal communication skills.
Benefits
- Flexible work arrangements