Senior AI Product Management

Role Overview

• conceive, develop, deliver, and manage products for use across Humana
• oversee and manage all phases of the product lifecycle, from design conception to delivery
• contribute to product and service design for applied AI solutions
• support innovation and product development for our AI platform teams
• require strategic product thinking and hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences
• translate business objectives and user needs into product roadmaps and design strategies
• conduct market research, competitive analysis, and user research to inform product direction
• define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction
• contribute to product positioning and support go-to-market strategies
• design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications
• apply human-centered design principles and design thinking methodologies to solve complex problems
• maintain feedback loops between users, product teams, and platform teams

Requirements

• 4+ years in product design, service design, UX/UI design, or product management roles
• Demonstrated experience designing AI/ML products and platforms in enterprise environments
• Proven track record of contributing to successful digital products from concept to launch
• Hands-on experience contributing to design systems, frameworks, and reusable components
• Strong background in both consumer-facing and enterprise B2B product design
• Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
• Experience contributing to design for data-driven applications and analytics platforms
• Proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam)
• Proficiency in user experience (UX) design, user interface (UI) design, and interaction design
• Strong understanding of visual design principles, typography, color theory, and layout
• Experience with design thinking, human-centered design, and service design methodologies
• Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)
• Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers
• Understanding of accessibility standards (WCAG) and inclusive design practices
• Experience with data visualization and designing for complex data sets and analytics
• Understanding of AI/ML concepts and their implications for product design
• Experience with GenAI platforms (ChatGPT, Claude, Gemini) and prompt engineering
• Familiarity with RAG architectures, vector databases, and retrieval systems for AI applications
• Understanding of conversational AI design patterns and natural language interfaces
• Knowledge of responsible AI principles, bias mitigation, and ethical AI design
• Understanding of API design and integration patterns for AI services
• Experience designing for uncertainty, model confidence, and AI explainability
• User research skills including interviews, surveys, usability testing, and ethnographic studies
• Experience with quantitative and qualitative research methodologies
• Ability to synthesize complex information and translate insights into actionable product requirements
• Experience with agile methodologies and iterative design processes
• Ability to contribute to business cases and ROI models for product investments
• Strong problem-solving skills with ability to balance innovation and execution
• Effective storytelling and presentation skills for communicating design vision
• Strong collaboration skills within and across immediate teams
• Ability to give and receive constructive design feedback
• Awareness of industry trends, emerging technologies, and best practices in AI product design.

Tech Stack

• JavaScript
• React

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities