Lead Delivery Manager

Role Overview

• Accountable for ensuring delivery success, including scope, budget and quality
• Report to Heads of Delivery on a weekly basis the status of quality and risk
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
• Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
• Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
• Support hiring activities including interviewing and outreach
• Management of Senior Delivery Managers including performance, progression and satisfaction
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.
• Support bids, using your knowledge and experience to review and contribute to bids
• Ensure your clients are motivated to bring repeat business and recommend our services to others
• Identify opportunities for Made Tech to deliver value for the client beyond the current project
• Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events
• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
• Contribute to a set of centralised resources and templates for potential reuse
• Contribute to developing a thriving community of practice and shared identity

Requirements

• Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down.
• Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management.
• Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards.
• Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback.
• Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this.
• Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement.

Benefits

• 30 days Holiday
• we offer 30 days of paid annual leave
• Flexible Working Hours
• we are flexible with what hours you work
• Flexible Parental Leave
• we offer flexible parental leave options
• Remote Working
• we offer part time remote working for all our staff
• Paid counselling
• we offer paid counselling as well as financial and legal advice