Drive sales by providing exceptional service during incoming phone calls from Collision customers.
Assist customers in finding the perfect automotive parts solution for their vehicles.
Confirm the selection of the right part for each client, ensuring customer success.
Drive sales through exceptional service during inbound calls.
Cultivate and strengthen relationships with valued customers.
Serve as the key point of contact for customers, delivering excellent service.
Handle a high volume of calls and maintain a fast-paced, customer-focused environment.
Provide support as needed ensuring overall positive customer experience.

Comfortable in a fast-paced Call Center environment with high volume of calls
Minimum of 2 years of customer service experience, including good follow through
Quick thinker with the ability to make prompt decisions in a fast-paced environment
Ability to work with other departments to confirm availability of parts and provide delivery ETAs
Phone sales experience required
Must be able to multi-task and use multiple platforms and systems for verifying part accuracy, internal communication and customer follow-up
Must have reliable transportation and be able to commute to the Orlando site as required
Must be able to commit to your assigned schedule with minimal absences, and no absences during training
Must have the ability to work in a Call Center environment where frequent interruptions may occur
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
Understanding of the automotive industry and parts is helpful, but not required.

Medical, Dental, Vision Insurance, eligible 1 st of the month following 45 days of service
Up to 10 Days Paid Time Off
Paid Company Holidays
401K with up to a 5% match

Inbound Sales Agent

Key skills