Customer Service Representative

Role Overview

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
• Communicate current promotions, loyalty programs, and product recommendations.
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations.
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.

Requirements

• High school diploma or equivalent preferred
• Previous experience in retail, food service, or customer-facing roles preferred
• Basic knowledge of POS systems and cash-handling procedures
• CPR and First Aid training a plus
• Strong communication skills and the ability to work effectively in a team environment