Key skills
Performance OptimizationCommunicationSales
About this role
Role Overview
- Effectively capture and convert leads into viable sales prospects
- Assist with populating and managing the generation of "Coming Soon" community interest lists
- Lead weekly ISC initiatives and assignments meetings
- Gather prospective customer information and maintain communication through various channels
- Ensure timely follow-up per Company standards
- Qualify Leads based on needs
- Routinely monitor and analyze Internet Sales Coordinators’ interactions
- Manage ISC scheduling for optimal coverage and workflow efficiency
- Generate and analyze performance reports
- Mentor and guide ISCs in sales, customer service, and performance optimization
Requirements
- Minimum High School or GED required
- College degree preferred
- Minimum 4+ years' experience in telephone and/or on-line customer service
- Up-selling experience preferred
- Excellent verbal and written communication skills
- Spanish preferred
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Ability to prepare written documentation and complete contract calculations
Benefits
- Robust health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Adoption Assistance up to $30,000
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Everyone's Included Day