Key skills
CRMProject ManagementCommunicationTime ManagementAccount Management
About this role
Role Overview
- Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
- Provide email support using the ticketing system to resolve customer issues
- Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
- Identify, analyze, and research trends in submitted claims to create resolutions
- Facilitate regular meetings with customers to discuss any concerns or educational challenges
- Assist customers with setting up and navigating programs or software associated with a product or service on an as-needed basis
Requirements
- Minimum 2 years of experience in account management, revenue cycle management (RCM), or healthcare billing, with a strong focus on third-party payer claims
- Proficiency in CRM systems, preferably HubSpot CRM and billing software
- Strong written and verbal communication skills, with a focus on business etiquette
- Excellent follow-up, time management, and communication skills required
- Project management experience preferred
- Strong problem-solving and decision-making skills
- Excellent verbal and written skills
- Proficiency in MS Office Suite (Outlook, Word, Excel) required
Benefits
- Medical, dental, and vision benefits
- 401k retirement plan
- Aflac benefits
- Paid time off
- Professional development support