Key skills
Communication
About this role
Role Overview
- Evaluating applications of the highest financial impact and complexity
- Analyzing decisions without compromising overall underwriting policies
- Working independently and guiding more junior colleagues
- Identifying and providing solutions to work related problems and issues
- Negotiating and managing time and resources to meet deadlines and service times
- Providing training and acting as an information resource for more junior underwriters
- Processing all aspects of auditing, formal appeal reviews and contestable claim review
- Auditing applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
- Auditing medical record summaries to ensure documentation is in accordance with established guidelines
- Assisting management with various research projects pertaining to risk assessment
- Processing formal underwriting appeals and complaints
- Reviewing underwriting fraud referrals for appropriateness and assisting management with book of business reviews
- Reviewing contestable claims for potential misrepresentation during underwriting
- Maintaining good relationships within a self-directed team environment
- Projecting a professional image and serving as an example to junior staff
- Managing all aspects of underwriting process for most complex cases
- Serving as a subject matter expert for more junior colleagues and management
Requirements
- College graduate or business equivalent
- Preferably 7 or more years of underwriting experience or exposure
- Strong knowledge of underwriting function
- Sound knowledge of John Hancock's various businesses
- Strong knowledge of referral areas
- Strong organizational, communication and interpersonal skills
- Strong analytical skills; ability to define, research and resolve problems
- Excellent ability to create and maintain customer relationships
- Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
- Strong ability to comprehend, retain and apply current technical information to daily work issues
- Strong knowledge of company plans, riders, benefits and illustrations
- Strong knowledge of medical science, technology and terminology and their impact on morbidity.
Benefits
- health insurance
- dental
- mental health
- vision
- short
- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- paid time off (up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time)