HR Rep I

Role Overview

• Provides compliant, timely, and accurate retrieval of all types of employee data change requests in a multi-state, union and non-union enterprise.
• Provides centralized data support of confidential employee information in the organization’s computerized Human Resources Information Management Systems and in personnel files for colleagues in multiple health ministries.
• This position will work our internal/external customers throughout Trinity Health system.
• Markets department services and provides world class customer service.
• Works under the supervision of the Manager imaging colleague documents in accordance to established HR Records Management policies and regulations.
• Responsible for conducting document analysis by receiving and reviewing employee documents for accuracy, completeness, proper authorizations, and determines appropriate entry in HR systems of record.
• Completes the intake process of all unemployment questionnaires system wide.
• Maintains strict confidentiality of data and information.
• Possess the ability to handle sensitive information with tact and discretion.
• Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System.
• Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center.
• Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures.
• Operates data capture technology to extract and import digitized documents into document management system.
• Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc.
• May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management.
• Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors.
• Managers daily workload and contributes to the overall performance of the team.

Requirements

• Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations.
• A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required or an equivalent combination of education and experience.
• Proficient knowledge of HRIS, HR processes and the downstream impact of transactions to benefits, pay, and other areas required.
• Familiarity with PeopleSoft, and Kronos time and attendance, Case Management system is preferred.
• Demonstrated decision making skills.
• Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills.
• Strong analytic, problem solving, judgment, critical thinking, and conflict resolution skills.
• Flexibility and ability to manage competing tasks of differing priorities.
• Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and Health Ministries.
• Demonstrated proficiency in MS Office Suite.
• Must be comfortable operating in a collaborative, shared leadership environment.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities