Program Manager

Role Overview

• Coordinate and align work across multiple functional teams, including:
• Operations and field support
• Software engineering and development
• Data analytics and reporting
• Product and clinical stakeholders
• Set priorities with VA stakeholders and establish quarterly objectives
• Translate priorities into actionable sprint plans and coordinated team activities
• Ensure team meets delivery objectives as committed
• Develop and maintain sprint plans and milestone roadmaps
• Manage task sequencing, dependencies, and handoffs across teams as needed
• Ensure delivery commitments are met while balancing operational support and ongoing development needs
• Serve as a primary coordination point between technical teams, operational staff, and government stakeholders
• Facilitate a typical agile cadence (huddles, refinement, sprint planning, demos, retros) and ensure smooth internal communications
• Manage external stakeholder communications (cross-functional forums, leadership updates, etc.)
• Proactively address obstacles that could impact timelines, system stability, or stakeholder confidence
• Serve as the first point of internal problem solving. Escalate issues appropriately and drive resolution through collaboration and facilitation
• Provide direction and clarity to team members regarding priorities and expectations
• Foster collaboration across disciplines with differing workflows and perspectives
• Support continuous improvement in delivery processes, communication, and coordination
• Encourage a mission-focused, service-oriented delivery culture aligned with veteran care

Requirements

• Bachelor’s degree in Information Technology, Health Informatics, Business, or a related field (or equivalent experience)
• 5+ years of experience in IT project or program delivery roles
• Experience managing or coordinating cross-functional technical or operational teams
• Experience supporting enterprise or mission-critical software systems
• Experience supporting clinical decision support, electronic health records (EHRs), or healthcare analytics platforms
• Prior experience working with or supporting VA, DoD, or federal health systems
• Agile or delivery certifications (e.g., PMP, SAFe, CSM)
• Experience coordinating activities across development, operations, and support teams
• Familiarity with healthcare IT environments, clinical systems, or decision support tools is highly desirable
• Strong written and verbal communication skills
• Ability to translate complex technical activities into clear, stakeholder-friendly updates
• Proven ability to coordinate work across teams without direct authority
• Strong facilitation, organization, and prioritization skills

Tech Stack

• PMP

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home