Serve as the internal expert on Visa, Mastercard, American Express, and Discover rules and monitoring programs.
Own card brand registration, reporting, and ongoing compliance within our PayFac model.
Proactively monitor network rule changes and lead cross-functional implementation of required updates.
Partner with Risk, Legal, Finance, and Operations to manage Chargeback monitoring programs, Fraud thresholds, and Network compliance programs.
Act as primary liaison during audits, reviews, or escalations with card brands.
Ensure governance processes align product and commercial initiatives with compliance obligations.
Drive strategic alignment on pricing, performance, SLAs, and roadmap priorities with processors.
Optimize commercial terms as we scale volume.
Help evolve and scale our PayFac model in alignment with growth objectives.
Improve authorization rates, fraud performance, and overall payment acceptance metrics.

8–15+ years of experience in payments, with significant exposure to card network rules and processor management.
Direct experience operating within or alongside a PayFac model strongly preferred.
Demonstrated ownership of processor or acquiring bank relationships (Worldpay experience a plus).
Strong working knowledge of card brand compliance programs and monitoring thresholds.
Experience at a product or SaaS company, ideally supporting embedded or integrated payments and card present solutions.
Ability to translate complex payment regulations into scalable product and operational frameworks.
Commercial acumen and negotiation experience.
Strategic mindset with strong operational execution skills.
Executive presence and comfort engaging with external partners and internal senior leadership.

Head of Payments Strategy – Partnerships

Key skills