About this role
Role Overview
- Welcome in-shop customers and resolve customer concerns quickly and efficiently.
- Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- All other duties as assigned.
Requirements
- High School Diploma/GED/Equivalent required.
- 1-3 years telephone operations or business administration experience required.
- Ability to provide world class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
Benefits
- Competitive weekly base pay starting at $19/hour.
- A benefits package valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Commitment to work/life balance through our paid time off (PTO) programs.
- Company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.