Shaping Strategy & Market Direction: You’ll define the vision for Payments & Emerging Digital Services, assess market and customer trends, build investment cases, and set priorities across future-focused initiatives.
Creating New Digital Propositions: You’ll design and evolve wallet‑enabled and digitally integrated services—such as identity verification, credential sharing, authentication, loyalty/value exchange platforms and guide innovation in areas where customer needs are still emerging.
Influencing the Industry: You’ll build strong partnerships across regulators, digital identity bodies, schemes, wallet providers and other ecosystem players—representing the organisation in industry forums and contributing to standards that shape the future of digital services.
Leading Roadmaps & Delivery: You’ll own the multi‑year roadmap, guide cross‑functional teams through discovery and delivery, ensure operational and technical readiness, and track adoption and performance post‑launch.
Driving Commercial Outcomes: You’ll develop compelling investment cases, monitor commercial performance across digital identity and wallet‑based services, and deliver the interventions needed to hit strategic and commercial goals.

Proven experience in payments or digital services, with a track record of delivering innovative propositions.
Deep understanding of digital identity, wallet technologies, rail-agnostic payments, and the convergence of traditional and digital service ecosystems.
Experience shaping industry or cross-industry standards, ideally involving digital identity, authentication frameworks, API ecosystems, or data-driven digital services.
Strong commercial acuity with experience developing business cases and securing investment for new digital or payments initiatives.
Demonstrated ability to identify and develop new markets—including digital services propositions that do not yet exist.
Experience establishing new commercial models, schemes, entities, or alliances.
Excellent stakeholder management and influencing skills, with an ability to take senior leadership on a journey.
Strong analytical thinking, and problem-solving skills, capable of simplifying complex digital and payments concepts.
Strong analytical, strategic thinking, and problem solving capabilities, with the ability to simplify complex challenges and guide teams through ambiguity.

Senior Manager, Payments Business Development, Digital Services

Key skills