Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
Design and develop blended learning programs, including:
Instructor-led training (ILT)
Virtual instructor-led training (VILT)
Self-guided eLearning and microlearning
Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
Partner with Sales, Product, Marketing, and Operations to align training with business priorities
Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
Use AI-assisted insights and analytics to continuously improve training content and delivery
Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
Support continuous improvement of enablement processes, tools, and best practices
Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
Drive Salesforce hygiene & workflow adoption
Build Gong scorecards & coaching frameworks
Optimize Sales Navigator usage
Support Success 360 / CS tools
Translate tech into behavior change
Work as a fully competent, collaborative member of the Sales Enablement team
Define expected outcomes for training initiatives and track their impact on learner performance and adoption.
Requirements
Bachelor’s degree or equivalent professional experience
3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design
Proven experience facilitating live training for sales or customer-facing teams
Strong communication, presentation, and facilitation skills
Ability to manage multiple training initiatives simultaneously
Comfort working in a very fast-paced, constantly evolving environment
Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology-enabled sales environments (considered a plus)
Prior experience carrying a sales quota or working directly in sales (considered a plus)
Experience designing blended learning programs using adult learning principles (ADDIE preferred, considered a plus)
Familiarity with LMS platforms, CRM tools (Salesforce highly preferred), and enablement platforms (Highspot preferred, considered a plus)
Knowledge and skilled in Rise Articulate (considered a plus)
Experience using AI tools to support learning design, content creation, coaching, or performance enablement (considered a plus)
Ability to write clear, effective AI prompts for generating learning content, scenarios, summaries, and assessments (considered a plus)
Willingness to travel when needed (considered a plus).