Reservations & Sales Agent

Role Overview

• Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings.
• Solicit and convert bookings for hot leads database.
• Processing online reservations and responding to guest email inquiries and comments.
• Run daily reports for reservations, revenue management and operational departments.
• Answer General Reservations e-mails and forward any inquiries group sales.
• Maintain expert knowledge of all AutoCamp promotions and packages.
• Maintain expert knowledge of all AutoCamp booking policies.
• Up-sell rooms and add-on’s where possible according to established procedures to maximize revenues.
• Handle guest complaints where applicable.
• Process Transient, Group, Wholesale and OTA reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival.
• Interacting professionally with guests in both email and face to face interactions.
• Comply with Autocamp standards while working harmoniously and professionally with co-workers and guests.

Requirements

• Minimum of one year experience in hotel reservations/front desk operations/customer facing role is required.
• Candidates with prior reservations call center experience will be given priority consideration.
• Knowledge of property management systems required.
• Revinate, Infor HMS and SynXis knowledge preferred.
• Customer Service background is strongly preferred.
• Experience in a high volume call center highly desired.
• Previous sales experience is preferred.
• Must exhibit excellent telephone skills and demeanor.
• Must possess basic sales skills.
• Candidates with a degree in hospitality, or similar, are preferred.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills
• both written and oral
• are required.
• Current Autocamp employees with prior experience in a luxury hotel/environment will receive priority consideration.