People Experience Partner

Role Overview

• act as both a strategic and operational, human-centric culture ambassador for the company, devising approaches to create a positive workplace culture, understanding the pulse of our teams and crafting experiences that bring us all together.
• own and expand our Belonging initiatives, including our flagship company-wide sports challenge.
• focus on designing and improving the entire employee journey
• from onboarding to offboarding
• to boost engagement, productivity, and retention.
• lead the continuous refinement of our new Employer Value Proposition (EVP), ensuring our values are woven into the fabric of the employee lifecycle
• from the first touch on the Careers Page to the daily Slack interactions.
• Empower our global Chief Excitement Officers (CXOs) across Berlin, Boston, Durham, London, Melbourne, Munich, Valencia and remotely, to set up fun, creative initiatives that go above and beyond to bring our commercetools spirit to life.
• act as the primary storyteller for our global talent brand; interact with the Communications and Talent Acquisition team to ensure our strong company culture resonates in the outside market, collaborating with designers on visual identity, and leveraging executive updates to maintain our standing as a top-tier employer in the e-commerce tech space.
• oversee our global tenure and milestone programs, moving from manual processes to sophisticated automation
• partner with People Operations and managers to ensure high-touch recognition for long-term (10+ year) milestones, including leave processing and executive-level celebrations.
• manage the logistics and vendor relationships (e.g., Swag.com, Glasso) for life events including baby, wedding, and graduation celebrations.
• in partnership with our Talent Acquisition team, manage our reputation on Glassdoor, using sentiment data to inform strategy; collaborating with the social media team regarding company content.
• act as the primary admin for various tools that are in place to ensure seamless social connectivity across the organization, manage the Employee Experience budgets, ensuring high ROI on activity.

Requirements

• great capability of perspective-taking, advanced listening skills, cultural competence and awareness
• experience in a Culture and Belonging, Employee Experience, Wellbeing or HRBP role within a fast-paced, globally distributed Tech environment, preferably SaaS
• you understand that culture isn't found in a snacks drawer; you have a proven track record of building belonging across time zones and screens
• you are a natural storyteller and communicator. Whether it's recording an intro video for an internal newsletter or coaching a CXO team, you lead with empathy and wit
• you use reviews (e.g., Glassdoor/RepVue) and internal surveys not just to report numbers, but to diagnose cultural health and suggest proactive solutions
• you can switch from "Blue Sky" strategy to "Ground Level" execution
• managing vendor delays, budget spreadsheets, and Slack workflows with equal precision
• you aren't afraid of the "admin side" of the house. You have experience with employee engagement and HRIS tools, and you are excited to use AI to automate the mundane and elevate the human
• excellent verbal and written communication skills, presentation and facilitation skills, as well as interpersonal and consultative skills

Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
• Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition
• Our equity participation program allows you to share in our success