The Senior Manager for Payments Digital Services plays a critical role in shaping the bank’s strategic direction across next-generation payment capabilities and the adjacent digital services ecosystem.
This includes digital identity, wallet-based services, embedded financial experiences, and new digital propositions that increasingly blur the boundaries between traditional payments, identity, data, and value exchange.
The role is responsible for identifying and developing market-shaping opportunities, driving commercialisation of digital services, and influencing wider industry evolution.
This leader will anticipate emerging customer needs, and positions the organisation at the forefront of the future payments and digital services landscape.

Proven experience in payments or digital services, with a track record of delivering innovative propositions.
Deep understanding of digital identity, wallet technologies, rail-agnostic payments, and the convergence of traditional and digital service ecosystems.
Experience shaping industry or cross-industry standards, ideally involving digital identity, authentication frameworks, API ecosystems, or data-driven digital services.
Strong commercial acuity with experience developing business cases and securing investment for new digital or payments initiatives.
Demonstrated ability to identify and develop new markets—including digital services propositions that do not yet exist.
Experience establishing new commercial models, schemes, entities, or alliances.
Excellent stakeholder management and influencing skills, with an ability to take senior leadership on a journey.
Strong analytical thinking, and problem-solving skills, capable of simplifying complex digital and payments concepts.

Senior Manager, Payments Business Development, Digital Services

Key skills