About this role

Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
Follow up on incomplete files with clients and advisors
Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
Actively participate in the smooth running of operations to meet service deadlines

Diploma/Certificate in administration or other related discipline
2 to 3 years of relevant experience in customer service
LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)
Bilingualism (English and French) an asset
Knowledge of life, universal life and accident and sickness insurance products (an asset)