Own, drive and manage renewals process for our customers in collaboration with larger account team
Actively engage with key decision makers to identify customer roadblocks and ensure on-time commitments
Maintain and report an accurate 90 day rolling forecast of renewals
Identify customer goals and negotiate/execute renewals contract that aligns with those goals
Communicate risk clearly and lead resolution strategies, escalating when appropriate
Proactively identify areas of process improvement and efficiency

University degree, or equivalent work experience
1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment; preferably a technology company
Strong work ethic with the ability to work collaboratively
Proactive approach with strong attention to detail and organization
Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels
Excellent oral and written communication
Team player with a positive attitude and a proven ability to build strong relationships with peers and others within a company
Ability to quickly adapt to changes occurring in a dynamic environment
Experience using a CRM, particularly SFDC and/or Gainsight

Renewals Customer Success Manager

Key skills