Operations Training Manager

Role Overview

• Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives.
• Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Create all curriculum to facilitate strategic training based on Operational goals.
• Optimize training processes for efficiency
• Manage end-to-end training delivery using training resources effectively
• Keep abreast of training trends, developments, and best practices
• Manage technologies required to develop, manage, and deliver training
• Select and manage resources, including working with both internal Operations employees, and external training department team members, to develop and deliver training effectively
• Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Displays original thinking and creativity; Meets challenges with resourcefulness;; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens without interruption; Keeps emotions under control; Remains open to others’ ideas and try new things.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters Quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to Questions; Demonstrates group presentation skills; Participates in meetings.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Priorities and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Looks for ways to improve and promote Quality; Demonstrates accuracy and thoroughness.
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analysis market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Utilizing SalesForce reporting, or provided reports, to understand gaps within the operation, and applying these to key training initiatives.

Requirements

• 5+ years of direct learning and development or organizational development experience
• 4+ years of direct supervision of a team with substantial coaching and mentoring experience
• Exceptional written and oral communication skills
• Proven track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Excellent team building, organization, and leadership skills
• Experience with Learning Management Systems (LMS)
• Ability to plan, multi-task and manage time effectively
• Proficient in Microsoft Office 365
• Extensive knowledge of and practical experience with the application of adult learning theory, instructional methodologies, technology-enabled design, and learning methods
• May require some travel
• Flexible and open to change.
• Experience in healthcare industry (Preferred)
• Experience with Major Medical & Pharmacy Benefit Coverage (Preferred)
• Professional qualification in Learning and Development (Preferred)

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance
• Flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Opportunities to expand skill sets and advance within the organization.