Senior Technology Adoption Specialist – Made Smarter

Role Overview

• Manage SME outreach and engagement to ensure strong participation in the programme.
• Deliver high‑quality industrial digital technology (IDT) support, guiding SMEs through their adoption journey.
• Achieve programme KPIs related to technical adoption activity, including registrations, workshops, roadmaps, and intensive support.
• Manage a personal portfolio of manufacturing and engineering SMEs, providing strategic digital transformation advice.
• Line manage, supervise, and coach a team of Technology Adoption Specialists for high-quality delivery and professional development.
• Support the Marketing and PR team to increase visibility and reputation of London & Partners and the programme.
• Represent London & Partners and Made Smarter London at industry events and build strong relationships across networks.

Requirements

• Demonstrable experience leading and coaching teams in a technical, innovation, or SME advisory setting.
• Line-management experience; setting objectives, performance management and professional development plans.
• Proven track record of delivering successful IDT adoption or digital transformation projects in manufacturing or engineering contexts.
• Experience working with SMEs to develop digital strategies, improve productivity, or access innovation funding.
• Strong stakeholder engagement experience, ideally within business support, innovation ecosystems, manufacturing networks or government-funded programmes.
• Proven experience of client and account management.
• Strong leadership, people management, and mentoring abilities.
• Excellent communication and relationship management skills across diverse stakeholder groups.
• Skilled in diagnosing business needs and designing tailored digital adoption technology roadmaps.
• Confident in presenting to senior stakeholders and representing programmes publicly.
• Well-developed IT skills, including an understanding of computerised management information systems, spreadsheets, diary management, e-mail, and CRM databases.
• Deep understanding of Industrial Digital Technologies (IDTs) and their application in manufacturing.
• Strong links and knowledge of business networks across London’s manufacturing and industrial digital technology sectors.
• At least degree level with a relevant technical, digital or business education with relevant experience of digital technologies or degree level qualification with a management body or the relevant business experience to match.
• Knowledge of the UK business support landscape, innovation funding, and SME growth challenges.
• Awareness of monitoring and reporting requirements for public-funded programmes.
• Understanding of customer focused approach of working with businesses to foster engagement and encourage commitment to working towards economic development.
• Degree (or equivalent experience) in a relevant technical, engineering, or business discipline. Project management, leadership, or coaching qualifications are desirable.

Benefits

• 💰 Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• 📚 Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• 🤝 Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• 🌐 Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• 🏦 Competitive Pension Scheme: Secure your future with our robust pension plan.
• 🔗 Networking Opportunities: Expand your professional network within your chosen field.
• 🌍 Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• 🏠 Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.