Senior Technical Support Associate
United States
Full Time
2 hours ago
H1B Sponsor
Key skills
CRMSales
About this role
Role Overview
- Evaluate customer-rejected doors and document findings using CRM systems or claims documentation.
- Perform warranty repairs, communicate quality issues to manufacturing plants, serve as a liaison with customers, schedule and plan travel, manage expenses, develop remediation plans, act as a subject matter expert, train technicians, and partner with sales and management as needed.
Requirements
- High School Diploma or GED
- 4–6 years of customer-facing field or quality experience (doors preferred)
- Proficiency with Microsoft Office
- Ability to travel extensively
- Strong problem-solving skills
- Valid driver’s license
- Ability to safely use measurement tools and perform physical job requirements
Benefits
- Competitive compensation
- Comprehensive benefits package including medical, dental, vision, life and disability insurance
- 401(k) with company match
- Paid time off (vacation, floating holidays, and company holidays)
- Employee Assistance Program
- Stock Purchase Program
- and more